Return Policy
A legal disclaimer
The information on this page is for general guidance only and should not be taken as legal advice. Return policies may vary depending on your business type, location, and applicable laws. We recommend seeking professional legal advice to ensure your Return Policy meets local regulations and protects both you and your customers.
Refund Policy - the basics
At Claymuse, we take pride in offering high-quality handmade press-on nails, custom sizing nails, and unique nail designs crafted in Vancouver.
Please note that we do not offer refunds under any circumstances. However, we gladly accept exchanges within 7 days of delivery if your item meets our return conditions.
All returned items must be unused, undamaged, and in their original packaging. This ensures that every nail set we sell maintains our quality standards and is safe for all customers.
What to include in the Refund Policy
Our Return Policy covers the following:
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Exchange period – Requests must be made within 7 days of receiving your order.
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Condition of items – Products must be unused, undamaged, and in their original packaging.
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Shipping costs – Buyers are responsible for all return shipping costs unless the item is defective or incorrect.
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Non-returnable items – Custom sizing nails, personalized nail designs, and sale items are final sale and cannot be exchanged.
If you have any questions or concerns, please contact us with your order number and product photos so we can assist you quickly.